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By visiting and/or using our websites you accept and agree to be bound by the terms and conditions set out below and to comply with all applicable UK and International laws, and regulations.
We reserve the right to change the terms and conditions under which the website and the products are provided. Any changes or variations will be effective from the date they are published in the terms and conditions section of the website. We recommend that you check the terms and conditions on the website regularly to ensure that you are aware of any updates.
Start Fitness is the trading name of
W&M Wholesale LtdUnit 3c Admiral Business ParkCramlington, NorthumberlandNE23 1WGRegistered company number: 2607133Registered UK VAT number: 1577110927
A contract of sale between the customer and us (Start Fitness) for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been checked, and the order has been dispatched. A confirmation email will be sent out confirming dispatch.
The order acknowledgement e-mail does not constitute acceptance of your order. We (Start Fitness) reserve the right to reject the order before processing.
All prices are displayed in GBP and include VAT where applicable. You can also purchase in EUR or USD.
We reserve the right to change prices and offers at any time.
Price MatchingWe will price match any genuine UK specialist online retailer advertised price at the point of sale.
International Taxes & DutiesShipments sent outside the UK
are sold exclusive of VAT but may be subject to import duties and taxes. All applicable customs and import duties and any other charges are the responsibility of the customer. For details of customs charges please consult your own customs authorities for the latest rates.
EU Local & Import TaxesPlease note, we are not liable for any local customs charges or import taxes. Shipments sent to the European Union are sold exclusive of VAT but may be subject to import duties and taxes at the arrival destination. All applicable customs and import duties and any other charges are the responsibility of the customer. For details of customs charges please consult your own customs authorities for the latest rates.
Delivery TimescalesDelivery timescales are stated in the delivery section of our FAQ’s.Standard delivery times are for guidance only.Express deliveries are delivered by trusted third party couriers whose delivery performance is 99.1%. We therefore cannot definitively guarantee express delivery dates. In addition delays can occur because of circumstances beyond our and our couriers control such as extreme weather conditions, accidents, disasters etc. If delivery is late please contact us and we will investigate with the courier and we will refund you the difference between the amount paid for express delivery and our normal standard delivery. We will not accept any liability for any consequential loss for late delivery.
Free DeliveryFree Next Day UK Delivery is offered on a range of products throughout the website. This offer will be offered at the cart stage. Certain postcodes are excluded from this offer - please click here to see a list of excluded postcodes.
Fraud PreventionTo help prevent credit/debit card fraud we have an anti fraud procedure. If our anti fraud procedure highlights an issue we will not process your order until we have verified that the transaction is genuine. We will contact you to discuss our concerns and request additional information to allow us to verify the transaction.Any details that are confirmed as fraudulent are passed on to the relevant authorities.
Coupons, discounts and promotional discount codes offered by us are valid only for use as part of a purchase made online, on the website they have been issued for, unless otherwise stated.Discount Codes
Half Price / 50% off offersHalf Price / percentage off offers are based on recommended retail price (RRP).
Free Product OffersWhere the customer has the option of choice of a free product, choices MUST be selected when checking out. We cannot add, change or amend free products retrospectively. If you return an item that came with a free product for refund or exchange, then the free product must be returned also, to avoid the retail cost being deducted off your refund.
Free More Mile Socks PromotionsFree More Mile sock promotions run for a limited period. Free socks provided with each footwear purchase are a matching size to the shoes purchased. Sock size, colour or style cannot be selected by the customer.
Faulty GoodsAll goods are covered by normal manufacturer warranties.Faulty goods will be assessed and if found to be faulty a replacement or refund will be offered. The cost of standard postage to return the goods to us will also be refunded.
Football Boot WarrantyPlease note that football boots are designed specifically for the surface type stated in the product title / description / details (e.g. Firm Ground or FG, Astro Turf or AT). Damage caused by use on any other surface invalidates the manufacturer’s warranty.
Cycles WarrantyAll cycles and parts are covered by normal manufacturers warranties for manufacturing faults and defects. Warranties do not cover normal wear and tear, accidental damage, any non manufacturer specified modifications, faults & damage caused by use for which the cycle was not designed for or failures/ damage occuring due to lack of adjustment or maintainance. We therefore recommend that cycles are serviced regularly by a Cytech qualified mechanic. As a guide after the first few weeks of riding an initial check and adjustment service, at least one full service per year and/or a standard service twice a year. See our faq's for more details.
Incorrect Product DispatchedIf we have sent out the incorrect goods please accept our apologies & return them to us. We will resend the correct goods and refund you the cost of return postage.
Orders for the following items cannot be cancelled, refunded or exchanged:
Return the goods complete with tags, original packaging and in a fully re-saleable condition. The customer is responsible for return postage costs. We will refund within 30 days of notification of cancellation once we have received the returned goods.
We will treat all your personal information as confidential. We will keep it on a secure server and fully comply with all applicable UK Data Protection and consumer legislation. Data for all our trading styles is stored centrally on a common database. For full details of our privacy and cookies policy see here.
We (Start Fitness) are happy to comply with the EU Waste & Electronic Equipment (WEEE) regulations. To remind you to recycle, all new electrical products are marked with a crossed out wheelie bin symbol. We will accept any old electronic item on a new-for-old basis.
Customers must return their old electronic purchase to us within 28 days of purchasing their new item from us. Please return to: Start Fitness (WEEE)Unit 3CAdmiral Business ParkCramlingtonNorthumberlandNE23 1WGGB
Postage costs are the customer’s responsibility.
Contact InformationFor any queries, please contact us via email, phone or post.
Email: [email protected]
Phone: +44(0)191 917 3803
Start FitnessUnit 3c Admiral Business ParkCramlingtonNorthumberlandNE23 1WG
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