We have made this process as easy as possible, so hopefully you will not need this, but then again not everyone is perfect and we here at Start Fitness are here to help.

Ordering Online

It’s easy to shop safely and securely on our website:

• Browse the website and simply click on the items you'd like to buy
• Select your size and click ‘Add to basket’
• When you're ready to complete your order, click on ‘My basket’
• Select the delivery option you’d like and click ‘Checkout’
• You will then be taken to our secure checkout where you'll be asked to fill in your address and payment details or simply login if you already have an account
• We send you an email to confirm your order once payment has been confirmed 

Ordering by Phone

To order over the phone, give us a call on +44(0)191 917 3803

Our Customer Services Team is on hand to provide expert knowledge of all our products, and advice if you need help before purchasing.

Our opening times are:

• Monday - Saturday:: 9:00am - 5:00pm
• Sunday :: Closed

Please note that there are no facilities for customers to visit our warehouse to collect items

It’s simple to set up an account. You can do this before you start shopping or after you have placed all your items in the basket.  You just need an active email address and a password. Click on ‘My Account’ and then ‘Create an Account’ or you can create an account here.  Once you’re set up, future orders will be simple.  We’ll also send you our newsletter which highlights our new products and promotions including regular discount codes.

If you wish to cancel an order before dispatch you must contact us immediately after placing the order - for standard delivery within 30 minutes and for next day & Saturday delivery within 15 minutes on +44(0)191 917 3803. See our Terms & Conditions for more information on your rights to cancel.

In the unlikely event that we are out of stock of the product you ordered, we will contact you to offer a suitable alternative or a full refund.  We have new products arriving each week.  If a product is not available and is current season then please contact us and we will do our best to source the product from our suppliers.