Coronavirus (COVID-19) Update

Our priority in these difficult times is the health and wellbeing of our customers & our employees. We follow the advice from the World Health Organisation as well as local & national government and health authorities and as an online retailer we continue to operate.

Online

We are operating as normal.

Despatch

There are currently no despatch delays.

Deliveries

Deliveries continue as normal. We receive daily updates from our couriers regarding delivery service issues and will update this page with the latest major updates. We & our couriers know you will exercise patience & understanding if your delivery does not arrive exactly on schedule due to circumstances beyond our control.

UK

All couriers are operating a normal service, but, as you would expect there may be some isolated delays, particularly during peak period from mid November up to Christmas.

All couriers are delivering contact free. Parcels will be handed over remotely to maintain distancing rules. Where the service requires signature, the courier will sign on your behalf so you do not have contact with the POD device and photograph the parcel at the delivery point.

Europe

Delivery to all countries, but some delays of up to 48 hours.

There may some restrictions imposed in some countries, such as no delivery to shops or business addresses from time to time. These restrictions may change on a daily basis and you will have the most up to date information regarding your own country’s policy. We ask that you respect these restrictions when ordering to avoid your parcel being delayed / lost.

All couriers are delivering contact free. Parcels will be handed over remotely to maintain distancing rules. Where the service requires signature, the courier will sign on your behalf so you do not have contact with the POD device and photograph the parcel at the delivery point.

International

Delivery to all countries, but, as you would expect, there will be some delays depending on the destination country.

All couriers are delivering contact free. Parcels will be handed over remotely to maintain distancing rules. Where the service requires signature, the courier will sign on your behalf so you do not have contact with the POD device and photograph the parcel at the delivery point.

Contacting Us For Online Enquiries

If you need to contact us we ask you to do so by email at [email protected] or use our contact us form here This is the quickest and most efficient way for us to respond to you. We would like to minimise queries by telephone in these difficult times, but if you feel your enquiry is urgent please do so and we will be happy to assist.

Updates

Please keep visiting this page for the latest information & updates. We will also keep you up to date through our social channels and emails.

Newcastle Retail Store

Call and Collect & Bike Sales/Servicing Only. No public access.

Call & Collect

Call our Newcastle store on 0191 261 4191, place your order with one of our team members and arrange collection from the store once the order is ready for you. This is available on all items normally available through our Newcastle store, including running shoes, clothing and accessories. Please note we will not be offering any other service upon collection of your order such as gait analysis or try-ons.

Bike Sales & Servicing

We are open by appointment only for bike sale enquires and bike servicing. Please call 0191 261 4191 to book your appointment:

Collection and appointment opening hours

Monday to Saturday – 10am to 5pm

Sunday – Closed

*Please note we will not allow access to any customers who arrive at the store without a booked appointment or specific collection time.