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TERMS AND CONDITIONS FOR W&M DISTRIBUTION FOR DELIVERIES TO AND ADDRESS OUTSIDE THE UNITED KINGDOM.

1. Before you begin:
1.1 This section gives you important information about us and the legal terms and conditions (Terms) on which we sell the products (Products) listed on our website (our Site) to you.
1.2 These Terms only apply to customers who order Products to an address outside the United Kingdom (that is, England, Scotland, Wales, Northern Ireland, the Channel Islands, the Isle of Man and the Isle of Wright). We have different terms and conditions if you want us to deliver products within the United Kingdom which you can find here:
1.3 Before you place an order, we will always ask you to agree these Terms. If you do not want to accept these Terms and any other documents mentioned in the Terms, then you will not be able to order any Products from our Site.
1.4 These Terms will apply to any contract (Contract) between you and us for the sale of Products to you.
1.5 We recommend that you print a copy of these Terms or save them to your computer for future reference.
1.6 We may amend these Terms from time to time as set out in clause 8. Every time you wish to order any of our Products, please check these Terms to ensure you understand the conditions which will apply to you at that time.
1.7 You may only purchase Products from our Site if you are eighteen years’ old or older.
1.8 These terms and contract between us are only in the English language.
1.9 Please read our Terms of Website use and Website Acceptable Use Policy as they include important terms which apply to you.

2. About us:
2.1 W&M Distribution Limited is the company which exclusively arranges for the overseas delivery services for any goods purchased on the website www.startfitness.co.uk. Our registered office and address is Unit 3C, Admiral Business Park, Nelson Way, Nelson Park West, Cramlington, Northumberland, NE23 1WG, United Kingdom. We are a company registered in England and Wales (company Number 8958599, VAT number 187 6850 53). You can contact us either by clicking here or by writing to us at our registered office.
2.2 We are independent from W&M Wholesale Limited who operate the website www.startfitness.co.uk.

3. Searching for your products:
3.1 After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete your order. Once you click the ‘Make the Order and Pay’ button, you cannot make any further changes, and you will go to the Secure Trading screen which will take your payment.
3.2 The images of the Products on our Site are for illustrative purposes only. We cannot guarantee that your computer screen will show the Products’ actual colours. Your Products and their packaging may vary slightly from those images.
3.3 All the products shown on our Site are subject to availability. We will e-mail you as soon as possible if the Product you have ordered is not available and to offer you a suitable alternative or a refund.
3.4 All our products are given in UK sizes. Metric and international size conversion charts are available on our Site, but please note that these conversions are approximate.

4. Promotional Offers and Voucher Coupons:
4.1 Promotional offers and voucher coupons can be used online by entering the promotional coupon code and clicking on the ‘add a coupon’ button in the basket. They cannot be swapped for cash. The value of your order must be greater than the voucher’s value or you will not be able to use the vouchers. You must use your promotional code before you make your purchase otherwise it will not be valid.
4.2 We may cancel our promotional offers and voucher coupons at any time and without giving you any notice.
4.3 Race and Gift Vouchers can only be used by mail order at the moment and they cannot be used with other promotional offers.
4.4 Currently we are offering free More Mile products on selected purchases. They are only available during the offer period and whilst stocks last:
(a) Free More Mile Socks with footwear. These are provided in a matching size to the shoe and in one of the colours and styles from our range. You cannot select sock size, colour or style.
(b) Free More Mile Hats. You cannot select the hat’s colour or style.
(c) Free More Mile Tee Shirts with footwear. You can only select the size you require as the tee shirt’s style and colour will vary and cannot be selected. If your chosen size is not available, then we will send you the next nearest size. Sizes cannot be changed once you have selected and completed your order. Unfortunately we cannot accept returns or exchanges of free tee-shirts if you want one in a different size, colour or style.
4.5 The prices of products offered for ‘half price’ or for ‘50% off’ are based on the products’ recommended retail price.

5. How we use your personal information – please read this clause carefully:
5.1 Our policies on the use of cookies can be found here and our privacy policy showing how we process your personal data that we collect from you or that you give us can be found here. By using our website, you agree to accept the conditions in these policies. Please read these documents, as they include important terms which apply to you. We may update these policies from time to time and so you should always check them every time you visit our Site.

6. How the contract is formed between you and us:
6.1 After you place an order, you will receive an e-mail from us telling you that we have received your order. This e-mail is sent from an automatic source, so please do not reply to it as we will not read it. We will accept your order only when we send you another e-mail (Dispatch Confirmation). The Contract between us will only start when we send you the Dispatch Confirmation.
6.2 Once you have placed your order, you can track its progress by logging onto your account on our website.
6.3 If we are unable to supply you with a Product, (for example because the Product is not in stock, no longer available, because we cannot meet your requested delivery date or because of an error in the price on our Site), we will tell you by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

7. Our right to vary these terms:
7.1 We may revise these Terms if:
(a) we change how we accept payment from you;
(b) there are changes to laws and regulatory requirements.
7.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
7.3 When we change these Terms, we will put a notice at the top of our website which shows the Terms have been amended and the date we amended them.
7.4 If we revise these Terms during your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with these changes. You may cancel all the affected Products or just the Products you have yet to receive. If you want to cancel your order, you will have to return (at our cost) any relevant Products you have already received and we will arrange for a full refund of the price you have paid, including any delivery charges.

8. Your rights to cancel, returns and refunds:
8.1 If you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can cancel your Contract and we will give you a refund.
8.2 This cancellation right does not apply to:
a) CDs, DVDs, tapes or other recording media, software or video whose seals have been broken;
b) any Products which are personalised or made to measure.
8.3 Your legal right to cancel a Contract starts from when we send you the Dispatch Confirmation and finishes on the following times:
a) if your contract is for one Product: you can cancel any time up to the end of 28 days after the day you receive the Product.
b) if your contract is for either for one Product which is delivered in instalments on separate days or multiple Products which are delivered on separate days, then you can cancel any time up to the end of 28 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.
8.4 You must tell us that you want to cancel your Contract. The best method is to complete the cancellation form on our website. A link to the website cancellation form will be included in our Dispatch Confirmation. If you do this we will e-mail you to tell you we have received your cancellation.
8.5 You can also e-mail us at [INSERT E-MAIL ADDRESS] or contact our Customer Services team by telephone on INSERT NUMBER or by post to ADDRESS. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time if you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.
8.6 If you cancel your Contract we will:
(a) refund you the price you paid for the Products. We may reduce your refund if you have damaged the Products. If we refund you the full amount before we find out they are damaged, then you must pay us an appropriate amount.
(b) refund any delivery costs you have paid, based on the least expensive delivery method we offer (provided that this is a common and generally acceptable method).
(c) refund you your money as soon as possible:
(i) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.
(ii) if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
8.7 If you have returned the Products to us because they are faulty or not as we described, we will refund the price of the Products in full, together with any delivery charges, and any of your reasonable costs in returning the item to us.
8.8 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
8.9 If a Product has been delivered to you before you decide to cancel your Contract:
(a) then you must return it to us immediately and by 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send it back, or if we have offered to collect the Product from you, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
(b) unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products to us. If the Product cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection.
8.10 You must return any free products we gave you when you purchased items at the same time, otherwise we will either deduct the normal price of such items from any refund or invoice you for the outstanding amount.
8.11 Shoe boxes should be returned in a postal bag, but please do not seal the shoe boxes with tape as this damages the box and so it will not be in a resalable condition.
8.12 We suggest you get proof from your postal officer or courier that you have sent the products back to us.

9. Delivery:
9.1 We will give you an estimated delivery date set in the Dispatch Confirmation. Please note that some Products may take longer to deliver (we will always show this on the relevant product page).
9.2 Delivery will be completed when we deliver the Products to the address you gave us.
9.3 The Products become your responsibility once delivery is complete, but you will only own the Products when we have received payment in full, including all applicable delivery charges.
9.4 If we miss the delivery deadline for any Products then you may cancel your Order straight away if any of the following apply:
(a) we have refused to deliver the Products;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential.
9.5 If you do not wish to cancel your order straight away, or do not have the right to do so under Clause 10.4, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.
9.6 If you do choose to cancel your order for late delivery under Clause 10.5 or Clause 10.6 you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.

10. Price of products:
10.1 The prices of the Products will be as quoted on our Site when you submit your order. Our Site contains a large number of Products. Despite our reasonable efforts some of the Products on our Site may be incorrectly priced. We will normally check prices before we end your order but:
(a) if the Product’s correct price is less than the price stated on our Site: we will charge the lower amount when we send the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and
(b) if the Product’s correct price is higher than the price stated on our Site: we will contact you as soon as possible to tell you about this error and you can either purchase the Product at the correct price or cancel your order. We will not process your order until you tell us what you want to do. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
10.2 We take reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 11.5 for what happens in this event.
10.3 We may alter our Prices and also due to currency exchange rates varying, but these changes will not affect any order which we have confirmed with a Dispatch Confirmation.
10.4 The price of a Product where applicable includes VAT at the current rate chargeable in the UK. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
10.5 The price of a Product does not include delivery charges and this cost will be clearly shown on your order form before you pay. For details please refer to clause 12.

11. Charges for packaging and delivery:
11.1 Packaging and delivery charges are calculated by weight at the check-out.
11.2 We deliver to the countries listed on our Site (International Delivery Destinations). However there may be restrictions on some Products for certain International Delivery Destinations, so please check the information on that page before you order any Products.
11.3 You may have to pay additional charges, such as import duties and taxes when the Products are sent to certain countries. These charges are not included in the price you pay us. You are responsible for paying these charges. Please note that we have no control over these charges and we cannot tell you how much you will need to pay. You should contact your local customs office for advice before you buy our Products.
11.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible to you if you break these laws and regulations.
11.5 Our website also lists estimated delivery dates for the International Delivery Destinations, but we cannot be responsible for delays caused by Events Beyond Our Control (see clause 17 for more information).

12. How to pay:
12.1 You will need to use a debit or credit card to pay for our products.
12.2 Payment for the Products and all applicable delivery charges is in advance. We will not charge you until we dispatch your order.
12.3 Please note that payments made by certain cards may be subject to further charges based on the amount you pay. Please see your card company for more information.

13. Waste Electrical and Electronic Equipment (WEEE) Compliance – EU MEMBER STATES ONLY:
13.1 Clause 13 only applies for customers in the European Union.
13.2 Please recycle your old WEEE items at your local recycling point. We can recycle your WEEE items on a like-for-like basis when you buy from us a new Electrical or Electronic product if you are unable to use your local recycling point. For example, if you bought a new stopwatch from us we would accept your old stopwatch and prevent it going into a landfill site.
13.3 If you are unsure about whether your old product will be a WEEE item, then please contact us first before sending the item.
13.4 You must return your WEEE item to us within 28 days of purchasing your new item.

14. Manufacturer guarantees:
14.1 The Products we sell have a manufacturer’s guarantee which will vary according to the manufacturer. For more details please refer to the manufacturer’s guarantee provided with the Products.

15. Our liability to you:
15.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
15.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16. Events outside our control:
16.1 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or the failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
16.2 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.
16.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you;
(b) subject to clause (c) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
(c) if the Event Outside Our Control lasts for more than four weeks, then either you or us can cancel your order and we will refund your money to you.

17. Communications between us:
17.1 When we refer in these Terms to ‘in writing’, this will also include e-mail.
17.2 If you wish to contact us in writing for any other reason, you can do this by e-mail or by pre-paid post. Our contact details can be found in section 2 (‘About us’).
17.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the last address you provided to us in writing.

18. Other important terms:
18.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will notify you by posting a message on our website.
18.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing, but you may transfer the benefit of the our warranty in clause to the recipient of the gift without needing to ask our consent.
18.3 This contract is between you and us. No one else shall have any rights to enforce its terms.
18.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
18.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
18.6 These Terms are governed by the laws of England and Wales and you and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.
18.7 We will not file copies of the Contract between you and Us. 
CANCELLATION FORM (FOR NON-UNITED KINGDOM RESIDENTS).

TO W&A DISTRIBUTION LIMITED:

Address: Unit 3C, Admiral Business Park, Nelson Way, Nelson Park West, Cramlington, Northumberland NE231WG, United Kingdom.
E-mail: [email protected]
Telephone: 0844 848 8803.

I/We* hereby give notice that I/we* cancel my/our* contract of sale of the following goods ordered on/received on*:

Date (day-month-year): ………………………………………………………………………

Name of consumer(s): ………………………………………………………………………

Address of consumer(s): ………………………………………………………………………

………………………………………………………………………

Date (day-month-year): ………………………………………………………………………

Signature of consumer(s): ………………………………………………………………………
(only if you are posting this notice to us).

* Please delete as appropriate.

(Revised 25.11.2014)

 

TERMS AND CONDITIONS FOR W&M WHOLESALE (TRADING AS START FITNESS) FOR DELIVERIES TO AND ADDRESS IN THE UNITED KINGDOM.

1. Before you begin:
1.1 This section gives you important information about us and the legal terms and conditions (Terms) on which we sell the products (Products) listed on our website (our Site) to you.
1.2 These Terms only apply to customers who order Products to an address in the United Kingdom (that is, England, Scotland, Wales, Northern Ireland, the Channel Islands, the Isle of Man and the Isle of Wright). We have different terms and conditions if you want us to deliver products outside the United Kingdom which you can find here:
1.3 Before you place an order, we will always ask you to agree these Terms. If you do not want to accept these Terms and any other documents expressly referred to in the Terms, then you will not be able to order any Products from our Site.
1.4 These Terms will apply to any contract (Contract) between you and us for the sale of Products to you.
1.5 We recommend that you print a copy of these Terms or save them to your computer for future reference.
1.6 We may amend these Terms from time to time as set out in clause 9. Every time you wish to order any of our Products, please check these Terms to ensure you understand the terms and conditions which will apply to you at that time.
1.7 You may only purchase Products from our Site if you are at least eighteen years old.
1.8 Your use of our Site is governed by our Terms of Website use and Website Acceptable Use Policy. Please take the time to read these documents, as they include important terms which apply to you.

2. About us:
2.1 Start Fitness is a trading name of W&M Wholesale Limited and we operate the website www.startfitness.co.uk. We are a company registered in England and Wales. Our registered office and main trading address is Unit 3C, Admiral Business Park, Nelson Way, Nelson Park West, Cramlington, Northumberland NE23 1WG (company registration number 2601733 and VAT number 157110927). You can contact us either by clicking here or by writing to us at our registered office.

3. Searching for your products:
3.1 We have made it as easy as possible for you to navigate our Site to find the products you want. You can search by product code, product description, keywords, abbreviated words or by catalogue codes.
3.2 Please click on the items you wish to buy to place them into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete your order. Once you click the ‘Make the Order and Pay’ button, you cannot return to your order to make any further amendments, and you will be directed to the Secure Trading screen which will take your payment.
3.3 The images of the Products on our Site are for illustrative purposes only. We cannot guarantee that your computer’s display of the colours will correctly reflect the Products’ actual colours. Your Products may vary slightly from those images. The Products’ packaging may vary from that shown on images on our Site.
3.4 All the products shown on our Site are subject to availability. We will e-mail you as soon as possible if the Product you have ordered is not available and to offer you a suitable alternative or a refund.
3.5 All our products are given in UK sizes.

4. Promotional Offers and Voucher Coupons:
4.1 Promotional offers and voucher coupons can be redeemed online by entering the promotional coupon code and clicking on the ‘add a coupon’ button in the basket. There is no cash equivalent. The value of your Order must be greater than the voucher’s value or the transaction will be void. You must input your promotional code when you make your purchase as it cannot be applied afterwards.
4.2 We reserve the right to withdraw our promotional offers and voucher coupons without notice to you.
4.3 Race and Gift Vouchers can only be redeemed by mail order at the moment and they cannot be used with other promotional offers.
4.4 Currently we are offering free More Mile products on selected purchases. They are only available during the offer period and whilst stocks last:
(a) Free More Mile Socks with footwear. These are provided in a matching size to the shoe and in one of the colours and styles from our range. You cannot select sock size, colour or style.
(b) Free More Mile Hats. You cannot select the hat’s colour or style.
(c) Free More Mile Tee Shirts with footwear. You can only select the size you require as the tee shirt’s style and colour will vary and cannot be selected. If your chosen size is not available, then we will send you the next nearest size. Sizes cannot be changed once you have selected and completed your order. Unfortunately we cannot accept returns or exchanges of free tee-shirts if you want one in a different size, colour or styles.
4.5 The prices of products offered for ‘half price’ or for ‘50% off’ are based on the products’ recommended retail price.

5. Price match:
5.1 We will match the price of any genuine retailer’s advertised price at the point of sale providing the cheaper produce is an exact like for like which includes its item code, is of the same size and is offered with the same delivery times and charges. Please note we do not match free gifts or promotional discounts. We do not retrospectively price match.

6. How we use your personal information – please read this clause carefully:
6.1 We are committed to protecting and respecting your privacy. Our policies on the use of cookies can be found here and our privacy policy showing how we process your personal data that we collect from you or that you give us can be found here. By using our website, you agree to accept the conditions in these policies. Please read these documents, as they include important terms which apply to you. We may update these policies from time to time and so you should always check them every time you visit our sites.

7. How the contract is formed between you and us:
7.1 Please carefully check your order and amend any errors before you submit your order.
7.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. This e-mail is sent from an automatic source, so please do not reply to it as we will not read it. We will confirm our acceptance to you by sending you an e-mail (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
7.3 Once you have placed your order, you can track its progress by logging onto your account on our website.
7.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet you requested delivery date or because of an error in the price on our Site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

8. Our right to vary these terms:
8.1 We may revise these Terms from time to time in the following circumstances:
(a) changes in how we accept payment from you;
(b) changes in relevant laws and regulatory requirements.
8.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
8.3 Whenever we revise these Terms in accordance with this clause 9, we will place a notice at the top of our website stating that these Terms have been amended and the date we revised them.
8.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with these changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our costs) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

9. Your rights to cancel, returns and refunds:
9.1 If you are a consumer, you have a legal right to cancel a Contract during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from Citizens' Advice or your local authority’s Trading Standards office.
9.2 This cancellation right does not apply in the case of:
a) CDs, DVDs, tapes or other recording media, software or video whose seals have been broken;
b) any Products which are personalised or made to measure.
9.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out below:
a) if your contract is for a single Product (which is not delivered in instalments on separate days): you can cancel any time up to the end of 28 days after the day you receive the Product.
b) if your contract is for either for one Product which is delivered in instalments on separate days or multiple Products which are delivered on separate days: you can cancel any time up to the end of 28 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.
9.4 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our website. A link to the website cancellation form will be included in our Dispatch Confirmation. If you use this method we will e-mail you to confirm we have received your cancellation.
9.5 You can also e-mail us at [INSERT E-MAIL ADDRESS] or contact our Customer Services team by telephone on INSERT NUMBER or by post to ADDRESS. Please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.
9.6 If you cancel your Contract we will:
(a) refund you the price you paid for the Products. We are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.
(ii) if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
9.7 If you have returned the Products to us because they are faulty or not as we described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
9.8 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
9.9 If a Product has been delivered to you before you decide to cancel your Contract:
(a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send it back, or if we have offered to collect the Product from you, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
(b) unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection.
9.10 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
9.11 You must also return any free products associated with purchased items at the same time, otherwise we will either deduct the normal price of such items from any refund or invoice you for the outstanding amount.
9.12 Shoe boxes should be returned in a postal bag, but please do not seal the shoe boxes with tape as this damages the box and so it will not be in a resalable condition.
9.13 We suggest you send returns by ‘signed for’ or by recorded delivery (this means that if your parcel is lost in the post you will be able to claim from the carrier for the goods).
9.14 We process all returns and refunds within fourteen days. For your security, refunds will only be credited back to the card you originally used to make your payment.
9.15 Nothing in these terms affects your legal rights.

10. Delivery:
10.1 We will give you an estimated delivery date set in the Dispatch Confirmation. Please note that some Products may take longer to deliver (we will always show this on the relevant product page).
10.2 Delivery will be completed when we deliver the Products to the address you gave us.
10.3 The Products become your responsibility once delivery is complete, but you will only own the Products when we have received payment in full and in cleared funds, including all applicable delivery charges.
10.4 If we miss the delivery deadline for any Products then you may cancel your Order straight away if any of the following apply:
(a) we have refused to deliver the Products;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential.
10.5 If you do not wish to cancel your order straight away, or do not have the right to do so under Clause 10.4, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.
10.6 If you do choose to cancel your order for late delivery under Clause 10.5 or Clause 10.6 you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.

11. Price of products:
11.1 The prices of the Products will be as quoted on our Site when you submit your order. We take reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 14.5 for what happens in this event.
11.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
11.3 The price of a Product where applicable includes VAT at the current rate chargeable in the UK. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
11.4 The price of a Product does not include delivery charges and this cost will be clearly shown on your order form before you pay. For details please refer to clause 12.
11.5 Our Site contains a large number of Products. Despite our reasonable efforts some of the Products on our Site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
(a) where the Product’s correct price is less than the price stated on our Site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and
(b) if the Product’s correct price is higher than the price stated on our Site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

12. Charges for packaging and delivery in the UK and delivery times:
12.1 Packaging and delivery charges are calculated by weight at the check-out.
12.2 We offer two options for deliveries to the UK Mainland:
(a) Standard delivery is normally by Royal Mail 1st Class Post and delivery will take around five to seven working days. If Royal Mail cannot deliver your parcel, they will leave a note for you with details of where to collect the parcel.
(b) Express delivery is two working days and will be delivered either by signed for courier or Royal Mail signed for.
Please note that in either case we cannot accept any responsibility for delays in the post, caused by for example, industrial action by Royal Mail.
12.3 Express deliveries can be any time between 8am and 6pm and will require a signature. If there is no one to accept the delivery, then the courier may leave the parcel with a neighbour or return it to the depot. The courier will leave a note for you with details of how to collect the parcel.
12.4 You can leave special delivery comments (up to a maximum of 30 characters) in the comments box. We will always try our best to accommodate these requests, but unfortunately they cannot be guaranteed as it depends on the carrier. Requests to leave parcels without a signature to confirm delivery will be at your own risk and we will not accept responsibility if this is the case.

13. How to pay:
13.1 You will need to use a debit or credit card to pay for our products. We accept the following cards: Visa, MasterCard, Delta, Maestro (formerly Switch), Electron or Solo through the Secure Trading payment gateway. All sensitive payment card information is encrypted using the most sophisticated e-payment software available.
13.2 Payment for the Products and all applicable delivery charges is in advance. We will not charge you until we dispatch your order.
13.3 Please note that payments made by certain cards may be subject to a surcharge based on the amount you pay.

14. Waste Electrical and Electronic Equipment (WEEE) Compliance:
14.1 We offer you a free take-back of Waste Electrical and Electronic Equipment (WEEE) items on a like-for-like basis when you buy from us a new Electrical or Electronic product. For example, if you bought a new stopwatch from us we would accept your old stopwatch and prevent it going into a landfill Site by disposing of it safely at WREL Bedlington.
14.2 If you are unsure about whether your old product will qualify as a WEEE item, then please contact us first before sending the item.
14.3 Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, schools or libraries may also set up collection points.
14.4 You must return your WEEE item to us within 28 days of purchasing your new item.

15. Manufacturer guarantees:
15.1 The Products we sell to you come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee provided with the Products.
15.2 The manufacturers’ guarantees are in addition to your legal rights in relation to Products that are faulty or not as described. Your legal rights are not affected.

16. Our liability to you:
16.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
16.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
16.3 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.

17. Events outside our control:
17.1 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
17.2 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.
17.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you;
(b) subject to clause (c) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
(c) if the Event Outside Our Control lasts for more than four weeks, then either you or us can cancel your order and refund your money.

18. Communications between us:
18.1 When we refer in these Terms to ‘in writing’, this will also include e-mail.
18.2 If you wish to contact us in writing for any other reason, you can do this by e-mail or by pre-paid post. Our contact details can be found in section 2 (‘About us’).
18.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by post to the last address you provided to us in writing.

19. Other important terms:
19.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on our website if this happens.
19.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. If you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of the our warranty in clause to the recipient of the gift without needing to ask our consent.
19.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms. If you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty, but we and you will not need their consent to cancel or make any changes to these Terms.
19.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
19.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
19.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our Site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
19.7 We will not file copies of the Contract between you and Us.
19.8 NOTHING IN THIS AGREEMENT AFFECTS YOUR LEGAL RIGHTS. FURTHER INFORMATION ABOUT YOUR LEGAL RIGHTS IS AVAILABLE FROM YOUR LOCAL AUTHORITY’S TRADING STANDARDS DEPARTMENT OR FROM CITIZENS’ ADVICE.