QUERIES: We have provided a comprehensive list of commonly asked questions and answers in our T+C and FAQ sections. Please check these sections to find the answer to your query. If you can not find the answer there, then please contact us.

We trade as a mail order company as well as over the web. Therefore the quickest and easiest way to contact us is by phone on 0844 848 8803 during normal working hours Mon - Sat, to get an immediate response to your query.

Alternatively you can e-mail us at: customerservices@startfitness.co.uk

E mail queries will normally  be responded to within 48 hours. If your query is urgent or your e-mail is not responded to after 48 hours, please telephone us on 0844 848 8803

We are based in the North East of England. Our head office and address for mail order is:

Start Fitness

Unit 3C Admiral Business Park

Cramlington

Northumberland

NE23 1WG

Telephone:- 0844 848 8803   /   01670 700030

International:- +44 (0)1670 700030

You can visit one of our stores below:

Start Fitness Running (NEWCASTLE)

108-110 Grainger Street

Newcastle Upon Tyne

NE1 5JQ

Telephone:- 0191 261 0423

Opening Hours: Mon-Wed, Fri 9.00am - 5.30 pm, Sat: 9:00am- 5.30pm, Thur:9:00am-7:00pm, Sun 11:00am-5:00pm

Bank Holidays Opening: 10:00am-5:00pm

Services instore:

-Gait Analysis 

Start Cycles (NEWCASTLE)

35-37 Market Street

Newcastle Upon Tyne

NE1 6JE

Telephone:- 0191 261 4191

Opening Hours: Mon-Wed, Fri, Sat: 9:00am-5.30pm, Thur: 9.00am-7.00pm, Sun 11.00am-5.00pm

Bank Holiday Opening: 10:00am - 5:00pm

-Cycles

-Cycle Accessories & Parts

-Cycling Apparel

-Full Maintenance & Workshop Facilities by Cytech Trained Mechanics

Start Fitness (DURHAM) 

8 Market Place

Durham

DH1 3NB

Telephone:- 0191 384 1644

Opening Hours: Mon-Sat 9:00am-5:30pm, Sun 11am-5pm

Bank Holidays Opening: 11am-5pm