We have made this process as easy as possible, so hopefully you will not need this, but then again not everyone is perfect and we here at Start Fitness are here to help.
It’s easy to shop safely and securely on our website:
- Browse the website and simply click on the items you'd like to buy
- Select your size and click ‘Add to basket’
- When you're ready to complete your order, click on ‘My basket’
- Select the delivery option you’d like and click ‘Checkout’
- You will then be taken to our secure checkout where you'll be asked to fill in your address and payment details or simply login if you already have an account
- We send you an email to confirm your order once payment has been confirmed
Ordering by Phone
To order over the phone, give us a call on + 44(0) 844 8488803
Our Customer Services Team is on hand to provide expert knowledge of all our products, and advice if you need help before purchasing.
Our opening times are:
- Monday - Friday :: 9:00am - 6:00pm
- Saturday :: 9:00am - 5:00pm
- Sunday :: Closed
It’s simple to set up an account. You can do this before you start shopping or after you have placed all your items in the basket. You just need an active email address and a password. Click on ‘My Account’ and then ‘Create an Account’ or you can create an account here. Once you’re set up, future orders will be simple. We’ll also send you our newsletter which highlights our new products and promotions including regular discount codes.
If we are able to catch your parcel before it’s dispatched from our warehouse, you will not be charged any postage costs and a full refund will be issued.
Changing your order
To change an order, contact us within 2 hours of the order being placed. Call us on + 44(0) 844 8488803. We will do our best to accommodate your requirements; however in some instances it is not possible to make order changes. If you are adding items to an order we will add the items to the original order and send out together free of additional postage costs where possible. We will charge the additional amount from the card or PayPal account you used to place the first order.
Cancelling your order
If you wish to cancel an order contact us within 2 hours of placing the order or as quickly as possible on + 44(0) 844 8488803. We aim to dispatch orders as quickly as possible so we may not be able to cancel orders before they are dispatched. See our Terms & Conditions for more information on your rights to cancel.
In the unlikely event that we are out of stock of the product you ordered, we will contact you to offer a suitable alternative or a full refund. We have new products arriving each week. If a product is not available and is current season then please contact us and we will do our best to source the product from our suppliers.